- Product Availability
- Shipping Methods
- Damaged Shipments Or Items Lost During Shipment
- Product Warranties
- Order Acceptance
- Installation, Operation, Service And Technical Support
- Product Descriptions
- Electronic Communications
- License And Site Access
- Your Account
- Reviews, Comments, Communications, And Other Content
- External Links
- Disclaimer Of Warranties And Limitation Of Liability
- Applicable Law
- Site Policies, Modification, And Severability
- Our Address
INFORMATION AND POLICIES
Welcome to northstock.com. NorthStock, Inc. and/or its affiliates ("NorthStock") provide website features to you subject to the following conditions. If you visit or shop at northstock.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future NorthStock service or business you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.
The product availability listed on each item page is the estimated time from order placement until shipment. After shipment it will take additional time for your product to travel from the shipping point to the delivery address. Products often ship sooner or later than expected. In no event shall NorthStock be liable to you, or any other person or entity for any damages arising from early or late shipments and deliveries.
NorthStock offers two convenient shipping options:
Free Ground Shipping To Most Areas Of The Lower 48 States: Depending on size and weight, your order will either ship by small parcel or truck.
Free Ground Shipping – Small Parcel – Small, Lightweight Items: Small, lightweight items ship via UPS Ground, FedEx Ground, or United States Postal Service. The delivery person will bring the delivery to your door but will not carry items inside. You must inspect and sign for all items at the time of delivery (detailed receiving instructions can be found in the next section). Occasionally, shipping companies do not service major metropolitan areas, remote locations, and islands with their standard ground delivery method and additional freight charges apply. If additional freight charges apply, NorthStock will contact you before processing your order. In no event shall NorthStock be liable to you or any other person or entity for any damages arising from early or late deliveries.
Free Ground Shipping – Truck – Large, Heavy Items:Large, heavy items ship via truck freight. The drivers of these large freight trucks will park curbside or back into a loading dock and will not remove your items from the truck. You must inspect, unload, and sign for the freight at the time of delivery (detailed receiving instructions can be found in the next section). Occasionally, shipping companies do not service major metropolitan areas, remote locations, and islands with their standard ground delivery method and additional freight charges apply. If additional freight charges apply, NorthStock will contact you before processing your order. In no event shall NorthStock be liable to you or any other person or entity for any damages arising from early or late deliveries.
Custom Shipping: Custom shipping methods include services such as unloading, expedited freight, lift gate lowering to street level, indoor deliveries, and “white glove” services. The availability and additional cost of custom shipping methods depends on the items ordered and your delivery location. If a custom shipping method is required, select the “Custom Shipping” option during checkout and we will contact you.
DAMAGED SHIPMENTS OR ITEMS LOST DURING SHIPMENT
All items purchased from NorthStock are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
A very small percentage of NorthStock’s shipments are damaged or lost during transit. Undocumented shipping damage and undocumented missing items may result in rejected claims for compensation, so YOUR ACTIONS AT THE TIME OF DELIVERY ARE EXTREMELY IMPORTANT.
Carefully receiving a delivery will prevent unnecessary expense, stress, and frustration. The receiving process you agree to follow is:
Compare the number of items in the delivery to the number of items on your order copy and the number of packages on the shipping papers (if included). If your delivery is missing items, note missing items on the delivery receipt BEFORE you sign for the delivery and call NorthStock at 877-301-4660.
Confirm that the model numbers on each box match the model numbers on your order copy and the shipping papers (if included). If you receive an incorrect item, DO NOT ACCEPT DELIVERY OF THE INCORRECT ITEM, write the reason for refusal on the delivery receipt, and call NorthStock at 877-301-4660.
Carefully inspect all outer cartons and packaging. List all blemishes on the shipping papers BEFORE you sign for the delivery. If you are not 100% satisfied with any item, DO NOT ACCEPT DELIVERY OF THAT ITEM, write the reason for refusal on the delivery receipt, and call NorthStock at 877-301-4660.
Open the cartons and packaging and carefully inspect all products for concealed shipping damage. If there is concealed shipping damage, DO NOT ACCEPT DELIVERY OF THAT ITEM, list the damage on the delivery receipt, and call NorthStock at 877-301-4660.
If you receive a damaged product or items are missing from your delivery and you follow the four step receiving process listed above, NorthStock will prepare claim paperwork on your behalf and repair or replace the items in question.
If you receive a damaged product or items are missing from your delivery and you DO NOT follow the four step receiving process listed above, your sole remedy is to file a claim with the shipping company.
Many of the items we sell are covered by a manufacturer’s warranty. Warranty details may often be found in the installation guides and literature available on product pages. *Branded parts are only warrantied when installed by a certified professional in equipment of the same brand.* Warranties become void if branded parts are installed in other brand units. For after-sale warranty assistance, please Contact Us.
NorthStock retains the exclusive and sole right as to whether an item may be returned. Many items we sell are custom-made, unique, and/or made-to-order, and are not returnable. NorthStock thus encourages customers to use caution when placing an order, as items may not be returned or exchanged unless NorthStock expressly consents. To check the return policy for a specific item, please contact us before placing an order.
Generally, NorthStock will consider returns of new, unused items in original packaging within thirty (30) days. Electric heaters must be in sealed, unopened factory boxes.
Return shipping costs, coordination, and pick-up arrangements are your responsibility. Credit is issued minus a minimum 20% restocking fee when items have been received and inspected. Quick ship premiums and expedited shipping charges are non-refundable.
To begin the return process, please submit a Return Request here: Return Request. We review and respond to Return Requests in two (2) business days or less. When the return is approved, a return authorization with detailed return instructions will be emailed to you.
Returns are not to be confused with warranty issues or damaged freight. For warranty assistance, visit the Product Warranties section. For damaged freight, visit the Damaged Shipments section.
NorthStock retains the exclusive and sole right as to whether an order may be canceled. Many items we sell are custom-made, unique, and/or made-to-order and are not cancelable once ordered. NorthStock thus encourages customers to use caution when placing an order, as items may not be canceled unless NorthStock expressly consents. To check the cancellation policy for a specific item, please contact us before placing an order.
Generally, NorthStock accepts cancellations when all of the following conditions are met:
- You request cancellation in writing.
- Your item has not entered the Manufacturer’s production phase.
- Your order has not shipped. If it has shipped, please see the returns section.
- The manufacturer approves and confirms the cancellation.
Except where noted otherwise, the Regular Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The Regular Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.
We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until we have reviewed and processed the order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before processing or cancel your order and notify you of such cancellation.
NorthStock reserves the right to decline an order at any time for any reason. Your receipt of an order confirmation, electronic or otherwise, does not constitute NorthStock’s acceptance of the order.
INSTALLATION, OPERATION, SERVICE AND TECHNICAL SUPPORT
Products we sell must be installed, operated and serviced by properly qualified and certified professionals according to the manufacturer’s instructions and all applicable codes, requirements, and regulations. NorthStock is not responsible for damages, injury, or death resulting from improper installation, operation, or service. *Branded parts are for use only in equipment of the same brand.*
NorthStock requires that you always have a qualified professional help you choose and apply the products we sell.
NorthStock attempts to be as accurate as possible. However, NorthStock does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Manufacturers continuously improve products and specifications may change at any time. If a product offered by NorthStock is not as described, your sole remedy is to return it in unused condition.
Your personal information will never be shared or sold, and you will not receive spam or unsolicited sales e-mails from us. Your visit may be recorded for quality assurance purposes. Order information is transmitted using 128 bit SSL encryption, and all orders are processed in-house on a secure computer system. If you have any concerns about purchasing our products online, please call us toll free at: 877-301-4660.
When you visit northstock.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of NorthStock and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of NorthStock and protected by U.S. and international copyright laws. All software used on this site is the property of NorthStock or its software suppliers and protected by United States and international copyright laws.
NORTHSTOCK, NORTHSTOCK.COM, and other northstock.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of NorthStock in the U.S. and/or other countries. NorthStock's trademarks and trade dress may not be used in connection with any product or service that is not NorthStock's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits NorthStock. All other trademarks not owned by NorthStock that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by NorthStock.
LICENSE AND SITE ACCESS
NorthStock grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of NorthStock. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of NorthStock. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of NorthStock without express written consent. You may not use any meta tags or any other "hidden text" utilizing NorthStock's name or trademarks without the express written consent of NorthStock. Any unauthorized use terminates the permission or license granted by NorthStock. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to northstock.com so long as the link does not portray NorthStock, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any NorthStock logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. NorthStock sells products to adults who can purchase with a credit card or other permitted payment method. If you are under 18, you may use northstock.com only with involvement of a parent or guardian. NorthStock reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. NorthStock reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post reviews or submit material, and unless we indicate otherwise, you grant NorthStock a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant NorthStock and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify NorthStock for all claims resulting from content you supply. NorthStock has the right but not the obligation to monitor and edit or remove any activity or content. NorthStock takes no responsibility and assumes no liability for any content posted by you or any third party.
External links may be provided for your convenience. No representation is made as to their content and use or reliance on any external links is at your own risk.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY NORTHSTOCK ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. NORTHSTOCK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NORTHSTOCK DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NORTHSTOCK DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM NORTHSTOCK ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NORTHSTOCK WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting northstock.com, you agree that the laws of the state of Massachusetts, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and NorthStock.
Any dispute relating in any way to your visit to northstock.com or to products or services sold or distributed by NorthStock or through northstock.com shall be adjudicated in any state or federal court in Worcester County, Massachusetts, and you consent to exclusive jurisdiction and venue in such courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies posted on this site. These policies also govern your visit to northstock.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR ADDRESSNorthStock, Inc.
153 Northboro Road Suite 19
Southborough, MA 01772https://www.northstock.com